Thank you for shopping at https://aqserviceinc.com/

If, for any reason, You are not completely satisfied with a purchase, we invite You to review our Policy. 

The following terms are applicable for any products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Exchange Policy:

Individual (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to AQ Services Located at , Taxes, US.

Goods refer to the items offered for sale on the Service.

Orders mean a request by You to purchase Goods from Us.

Service refers to the Website.

Website refers to My Site, accessible from https://aqserviceinc.com/

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

GENERAL RETURN POLICY

Product that are bought from the Physical Stores can’t be returned. All Items are eligible for return and would be processed if conditions are met.

You are always required to ship back the items by following the shipping instruction:

Shipping Instructions for Kids Clothing Store: 1. Ensure Accurate Address: Please double-check and provide the correct shipping address at the time of checkout. We cannot be held responsible for delays or delivery issues due to incorrect or incomplete addresses. 2. Timely Processing: Our team strives to process and ship your order as quickly as possible. Please allow 1-3 business days for order processing before the shipment is dispatched. 3. Shipping Methods: We offer various shipping options, including standard and express delivery. Choose the method that suits your needs and timeframe during the checkout process. 4. Delivery Estimates: Delivery times may vary based on the shipping method selected and your location. Once your order is shipped, you will receive a confirmation email with tracking details, allowing you to monitor the progress of your package. 5. International Shipping: For international orders, please be aware that additional customs fees, duties, or taxes may apply upon delivery. These charges are the responsibility of the recipient and are not included in the shipping fees paid at checkout. 6. Package Tracking: Stay updated on your shipment’s progress by tracking it using the provided tracking number. Visit our website or the designated courier’s website to access real-time tracking information. 7. Shipping Notifications: We will send you email notifications regarding your order status, including confirmation, shipment, and any unforeseen delays or issues. Please ensure that your email address is entered correctly during the checkout process. 8. Contact Customer Support: If you have any questions or concerns regarding your shipment, please reach out to our dedicated customer support team. We are here to assist you and provide prompt resolution to any shipping-related inquiries. Thank you for choosing our kids clothing store. We aim to make your shopping experience seamless and ensure your items are delivered to you safely and on time.

 

REFUND POLICY

In order to be eligible for a refund, you have to return the product within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund.

In order for the product to be eligible for a Refund, make sure these conditions are met:

  • Product wasn’t used or damaged

  • Product must have the receipt or proof of purchase

After we receive your product, our team of professionals will inspect it and process your refund. The money will be refunded to the Original Payment Method you’ve used during the purchase. 

Unfortunately, product that were marked as a gift when purchased is not allowed to be Returned or Exchanged.

HOW TO INITIATE A RETURN

If you have a request for Return, Refund or Exchange and if you have further clarification and questions, Please do not hesitate to contact us through our:

Email Address: info@aqserviceinc.com

Phone Number: +13465233402 

You will be updated for their Return Status through their EMAIL, provided that contact information is recorded to us.